Refund & Returns Policy – PrimeVault UAE

At PrimeVault UAE, customer satisfaction is our priority. We strive to provide high-quality footwear and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.

Return Eligibility

You may request a return or exchange if:

  • The item received is damaged, defective, or incorrect
  • The product is unused and in its original condition
  • The item is returned with original packaging and tags
  • The return request is made within the eligible return period

Non-Returnable Items

For hygiene and quality assurance reasons, certain items may not be eligible for return or exchange if:

  • The product has been worn, used, or damaged after delivery
  • The original packaging is missing
  • The item was purchased during clearance or final sale promotions
  • The request exceeds the allowed return timeframe

Return Request Process

To request a return or exchange:

  1. Contact our support team through our contact page
  2. Provide your order number and issue details
  3. Share product images if required
  4. Our team will review and guide you through the next steps

Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed to the original payment method
  • Refund processing times may vary depending on the payment provider
  • Shipping charges may not be refundable unless the issue was caused by us

Exchange Policy

If you receive the wrong size, damaged footwear, or an incorrect product, we may offer an exchange subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with clear photos of the product and packaging so we can assist you quickly.

Order Cancellation

Orders may only be canceled before they are processed or shipped. Once shipped, cancellation requests may not be possible.

Shipping for Returns

Customers may be responsible for return shipping costs unless the return is due to:

  • Incorrect item received
  • Manufacturing defect
  • Damaged product upon delivery

Contact Us

For any return, refund, or exchange inquiries, please contact us through our official contact page:

PrimeVault UAE Contact Page